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Spreading the word(s); keeping you up to speed.


As a writer and contributing author to a number of IT industry publications, I share my experience with a large audience. It’s my way of giving back, helping my readers cut through the noise and understand how we can bring IT to the forefront of business conversations. I’m determined to see IT better understood, more connected, and recognised as highly valuable to the business ecosystem.
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03



In discussion with Marco Bill Peter
Coming soon.

02


Dear IT; a letter to the industry.
︎read more


“Because technology only connects us, but our humanity will bring us together.”

︎see article


01



ITIL human centred service design – understanding customer needs.
︎see article


As an author, I’ve contributed to the official revised version of ITIL 4 and multiple white papers.


Words hold more weight when they’re written with a purpose. Mine is to prove to the world that IT values the human side of business, to uplift and inspire our community of professionals with greater recognition. As a writer and contributing author to a number of IT industry readerships, including the ITIL 4 official publication, I share my experience with a large audience.

“Being able to share my knowledge and experience to reach a wider audience is truly rewarding.”


Most notably, I’m the author of the ITIL 4 Golden Thread Storyline based on a fictional company called “Axle Car Hire”. Appearing in all of the official ITIL 4 publications, the storyline has recently been adopted by PRINCE 2.  Having contributed multiple whitepapers on Service Level Agreements to industry papers, I currently write a regular column in the Australian itSMF Quarterly Bulletin. In its final stages of completion, my upcoming book, will bring ITIL 4 training and exams to a much broader market.

︎keep me notified

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©Katrina Macdermid

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